Our technical experts are always there to assist you if anything does not go as expected.
Crafted features of our call center solutions ensure higher sales figures and loyal customers.
Software that integrates various business applications to enhance its utility many folds.
One stop solution with all the integrated features that ensure much higher productivity.
Competitive pricing makes it affordable for every scale of business. Pick a solution at your ease.
Call center solution with integrated CRM ensures that every single customer information is well taken care of and is saved on cloud.
The dashboard is highly interactive and its user-friendliness just makes these solutions more versatile for the call center environment.
Manage your campaigns with every information handy and get the best output ensuring a highly stable customer base.
Dialers based on predictive analytics get frequent customer-agent connections and the number of business interactions shoot up.
Direct your customers to the right agents who have the right skills and the most appropriate responses leading to a better customer experience.
Extensive reports based on data analytics that help in getting the best productivity out of your call center and maintain it for a longer time.
All in all it’s been a very good experience for me so far because their product is flawless and the after sale support is prompt. I recommend their services to anyone looking for a cloud hosted call center solution. Satisfactory experience so far.
I am sure they bring improvements based on customer feedback. I have noticed it several times, it shows their concern for the customer. Their customer focus and service is good.
I have been using call center hosting for quite some time now. Being a cloud hosted call center software, it is very much easy to use and as I run a small contractor business, I can handle my agents in a much better way. At times, the servers are slow, but it never hindered my work.
Information – We may collect different types of personal and other information based on your use of our products and services and our business relationship with you, including contact information; billing information, equipment, performance, Call Center Hosting’s website usage, viewing and other technical information about your use of our network, services, products or websites. Information may be collected when you give it to us with the intent to purchase or interact with us about a product or service we offer or provide; when we collect it automatically when you visit our websites or use our products and services; or when we obtain it from other sources, such as credit agencies. Our goal of collecting your information is to provide you with the best customer experience possible by communicating with you regarding service updates, offers and promotions; delivering advertising that may be of interest to you; addressing network and security issues; investigating or taking action regarding illegal activities or violations of Acceptable Use Policies.
Disclosure – We do not sell your Personal Information to any third-party for any purpose, and we maintain information about you in our business records while you are a customer, or until it is no longer needed for business, tax, or legal purposes. We have implemented encryption or other appropriate security controls to protect Personal Information when stored or transmitted by Call Center Hosting. Call Center Hosting, is authorized to disclose your personal information for two general purposes:
These Terms of Service (the “Agreement”) are an agreement between Call Center Hosting (“Call Center Hosting” or “us” or “our”) and you (“User” or “you” or “your”). This Agreement sets forth the general terms and conditions of your use of the products and services provided by Call Center Hosting under the name of Call Center Hosting and of the callcenterhosting.com website (collectively, the “Services”). By using the Services, you agree to be bound by this Agreement. If you do not agree to abide by the terms of this Agreement, you are not authorized to use or access the Services.
Except for User Content (as defined below), all content available through the Services, including designs, text, graphics, images, video, information, software, audio and other files, and their selection and arrangement, and all software used to provide the Services (collectively, “Call Center Hosting Content”), are the proprietary property of Call Center Hosting. Call Center Hosting Content may not be modified, copied, distributed, framed, reproduced, republished, downloaded, scraped, displayed, posted, transmitted, sold or exploited for any purpose in any form or by any means, in whole or in part, other than as expressly permitted in this Agreement. You may not, directly or indirectly, reverse engineer, decompile, disassemble or otherwise attempt to derive source code or other trade secrets from any Call Center Hosting Content. Any use of Call Center Hosting Content, other than as specifically authorized herein, is prohibited and will automatically terminate your rights to use the Services and any Call Center Hosting Content. All rights to use Call Center Hosting Content that are not expressly granted in this Agreement are reserved by Call Center Hosting.
It is your responsibility to ensure that scripts/programs installed under your account are secure and permissions of directories are set properly, regardless of the installation method. When at all possible, set permissions on most directories to 755 or as restrictive as possible. Users are ultimately responsible for all actions taken under their account. This includes the compromise of credentials such as user name and password. You are required to use a secure password. If a weak password is used, your account may be suspended until you agree to use a more secure password. Audits may be done to prevent weak passwords from being used. If an audit is performed, and your password is found to be weak, we will notify you and allow time for you to change or update your password before suspending your account.
The Services, including all related equipment, networks and network devices are provided only for authorized customer use. Call Center Hosting may, but is not obligated to, monitor our systems, including without limitation, to ensure that use is authorized, to facilitate protection against unauthorized access, and to verify security procedures, survivability, and operational security. During monitoring, information may be examined, recorded, copied and used for authorized purposes. By using the Services, you consent to monitoring for these purposes.
Any account found connecting to a third party network or system without authorization from the third party is subject to suspension. Access to networks or systems outside of your direct control requires the express written consent of the third party. Call Center Hosting may, at our discretion, request documentation to prove that your access to a third party network or system is authorized.
Any account which causes us to receive an abuse report may be terminated and/or have access to services suspended. If you do not remove malicious content from your account after being notified by Call Center Hosting of an issue, we reserve the right to leave access to services disabled.
Call Center Hosting reserves the right to migrate your account from one data center to another in order to comply with applicable data center policies, local law or for technical or other reasons without notice.
Autorenewal Unless otherwise provided, you agree that until and unless you notify Call Center Hosting of your desire to cancel the Services, you will be billed on an automatically recurring basis to prevent any disruption to your Services, using your credit card or other billing information on file with us.
Taxes Listed fees for the Services do not include any applicable sales, use, revenue, excise or other taxes imposed by any taxing authority. Any applicable taxes will be added to Call Center Hosting’s invoice as a separate charge to be paid by you. All fees are non-refundable when paid unless otherwise stated.
Late Payment All invoices must be paid within ten (6) days of the invoice due date. Any invoice that is outstanding for more than ten (6) days may result in the suspension or termination of Services. Access to the account will not be restored until payment has been received. If you fail to pay the fees as specified herein, Call Center Hosting may suspend or terminate your account and pursue the collection costs incurred by Call Center Hosting, including without limitation, any arbitration and legal fees, and reasonable attorneys’ fees. Call Center Hosting will not activate new orders or activate new packages for customers who have an outstanding balance on their account.
Domain Payments It is solely your responsibility to notify Call Center Hosting ‘s Billing department via a support ticket created from http://support.Call Center Hosting.com after purchasing a domain. Domain renewal notices are provided as a courtesy reminder and Call Center Hosting is not responsible for a failure to renew a domain or a failure to notify a customer about a domain’s renewal.
Fraud You have ninety (60) days to dispute any charge or payment processed by Call Center Hosting.com. If you have any questions concerning a charge on your account, please reach out to our billing department for assistance.
Invoice Disputes It is a violation of this Agreement for you to misuse or fraudulently use credit cards, charge cards, electronic funds transfers, electronic checks, or any other payment method. Call Center Hosting may report any such misuse or fraudulent use, as determined in Call Center Hosting ‘s sole discretion, to governmental and law enforcement authorities, credit reporting services, financial institutions and/or credit card companies.
Payment Card Industry Security Standard Disclaimer. Call Center Hosting complies with the Payment Card Industry Security Standard (“PCI Standard”) in connection with the collection and processing of our customer’s data and billing information. However, you are solely responsible for the security of the data and billing information on your User Website. Call Center Hosting does not monitor User Websites for PCI compliance and we are not able to verify whether a User Website complies with the PCI Standard.
If your shared or reseller server has a physical downtime that falls short of the 99.9% uptime guarantee, you may receive one (1) month of credit on your account. This uptime guarantee does not apply to planned maintenance. Approval of any credit is at the sole discretion of Call Center Hosting and may be dependent upon the justification provided. Third party monitoring service reports may not be used for justification due to a variety of factors including the monitor’s network capacity/transit availability. The uptime of the server is defined as the reported uptime from the operating system and the Apache Web Server which may differ from the uptime reported by other individual services. To request a credit, please visit http://support.Call Center Hosting.com to create a support ticket to our Billing department with justification [within thirty (30) days of the end of the month for which you are requesting a credit]. Uptime guarantees only apply to shared and reseller solutions. Dedicated servers are covered by a network guarantee in which the credit is prorated for the amount of time the server is down which is not related to our uptime guarantee.
Resellers shall ensure that each of their clients complies with this Agreement.
Resellers are responsible for supporting their clients. Call Center Hosting does not provide support to clients of Call Center Hosting ‘s resellers. If a reseller’s client contacts Call Center Hosting, Call Center Hosting reserves the right to place a reseller client account on hold until the reseller can assume responsibility for the reseller’s client. All support requests must be made by the reseller on its client’s behalf for security purposes.
Resellers are also responsible for all content stored or transmitted under their reseller account and the actions of their clients. Call Center Hosting will hold any reseller responsible for any of their client’s actions that violate the law or this Agreement.
Call Center Hosting is not responsible for the acts or omissions of our resellers. The reseller hereby agrees to indemnify Call Center Hosting from and against any and all claims made by any User arising from the reseller’s acts or omissions.
Call Center Hosting reserves the right to revise our Reseller Program at any time. Changes shall take effect when posted online or on any subsequent date as may be set forth by Call Center Hosting.
Resellers in the Call Center Hosting Reseller Program assume all responsibility for billing and technical support for each of the Users signed up by the reseller.
Call Center Hosting reserves the right to change prices or any other charges at any time. We will provide you with at least thirty (30) days notice before charging you with any price change on any annual or longer term plans. It is your sole responsibility to periodically review billing information provided by Call Center Hosting through the user billing tool or through other methods of communication, including notices sent or posted by Call Center Hosting.
You agree to indemnify, defend and hold harmless Call Center Hosting, our affiliates, and their respective officers, directors, employees and agents (each an “Indemnified Party” and, collectively, the “Indemnified Parties”) from and against any and all claims, damages, losses, liabilities, suits, actions, demands, proceedings (whether legal or administrative), and expenses (including, but not limited to, reasonable attorney’s fees) threatened, asserted, or filed by a third party against any of the Indemnified Parties arising out of or relating to (i) your use of the Services, (ii) any breach or violation by you of this Agreement; or (iii) any acts or omissions by you. The terms of this section shall survive any termination of this Agreement.
Your use of the Services is at your sole risk. Call Center Hosting ‘s backup service runs once a week and overwrites any of our previous backups. Only one week of backups are kept at a time. This service is provided only to shared and reseller accounts as a courtesy and may be modified or terminated at any time at Call Center Hosting ‘s sole discretion. Call Center Hosting does not maintain backups of dedicated accounts. Call Center Hosting is not responsible for files and/or data residing on your account. You agree to take full responsibility for all files and data transferred and to maintain all appropriate backup of files and data stored on Call Center Hosting’s servers.
The services provided under this agreement are provided on an “as is” and “as available basis.” except as expressly provided in this section, Call Center Hosting and our affiliates, employees, agents, suppliers and licensors disclaim all warranties of any kind, including but not limited to implied warranties of merchantability or fitness for a particular purpose, or non-infringement, for the services provided hereunder. Call Center Hosting and our affiliates, employees, agents, suppliers and licensors make no representations or warranties (i) that the services will be uninterrupted, error free or completely secure; (ii) as to the results that may be obtained from the use of the services; or (iii) as to the accuracy, reliability or content of any information provided through the services. Call Center Hosting and our affiliates, employees, agents, suppliers and licensors are not liable, and expressly disclaims any liability, for the content of any data transferred either to or from users or stored by users on or through the services. the terms of this section shall survive any termination of this agreement.
Call Center Hosting may disclose User information to law enforcement agencies without further consent or notification to the User upon lawful request from such agencies. We cooperate fully with law enforcement agencies.
This Agreement, including documents incorporated herein by reference, supersedes all prior discussions, negotiations and agreements between the parties with respect to the subject matter hereof, and this Agreement constitutes the sole and entire agreement between the parties with respect to the matters covered hereby.