Interactive Voice Response
Our cloud-hosted Interactive Voice Response (IVR) enables any organization to stand out in the market by automating the business communication. It can manage a large volume of calls by identifying, segmenting, and routing the calls. With its auto-receptionist feature, it would eliminate the need for live operators and serve the callers with predefined interactive options. A caller can select any option either to give an automated response or to transfer to the designated department. Appropriate responses can also be provided through voice, fax, call back, email, and text messages. You are free to customize the IVR to meet your business requirements to increase the business efficiency and reduce the costs significantly.