Upcoming Events and Webinars

Get all the latest events, webinars and resources developed and delivered by the industry leaders that will guide you improve your call center performance and deliver a great customer service to your clients.

These events and webinars include sessions and workshops in areas of customer service, workforce management, multi-channel strategy, metrics, and emerging technologies.

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Upcoming Events

21-24 May 2018

Walt Disney World Resort, Florida

ICMI Contact Center Expo

ICMI Contact Center Expo

ICMI Contact Center Expo unites professionals looking to improve their knowledge on an industry in constant transformation. As customer expectations continue to rise, it’s up to us—the contact center professionals—to rise with them..

18-22 June 2018

The Mirage, Las Vegas, USA

CCW Customer Contact Week

19th Annual CCW Conference & Expo

It's the world's premier customer service conference that will provide attendees with keynote sessions and training on how they can supercharge their customer experience operation in 2018.

4-5 October 2018

Marriott Brooklyn Bridge, New York, US

The Customer Service Summit

The Customer Service Summit

The Customer Service Summit will bring all renowned brand leaders together on the same platform to guide you into the future of customer care, digital customer support and social media support.

Upcoming Webinars

8 May 2018

Improve The Customer Experience

Improve The Customer Experience By Reducing Customer Effort

This 60-minute webinar will help you learn basics of measuring customer effort and how to drive strategic changes to your business.

16 May 2018

Improve The Future Strategic

How To Improve The Future Strategic Status Of Your Contact Center

This webcast will help in understanding how to utilize customer data to make smarter business decisions in your contact center.

23 May 2018

Solution To Your Customer Engagement

Solution To Your Customer Engagement Woes!

Learn how a browser-based solution optimizes engagement that in turn leads to an extended customer lifespan.