Upcoming Events and Webinars

Get all the latest events, webinars and resources developed and delivered by the industry leaders that will guide you improve your call center performance and deliver a great customer service to your clients.

These events and webinars include sessions and workshops in areas of customer service, workforce management, multi-channel strategy, metrics, and emerging technologies.

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Upcoming Events

18-22 June 2018

The Mirage, Las Vegas, USA

CCW Customer Contact Week

19th Annual CCW Conference & Expo

It's the world's premier customer service conference that will provide attendees with keynote sessions and training on how they can supercharge their customer experience operation in 2018.

25-28 September 2018

Marina Bay Sands, Singapore

Customer Experience Asia Summit 2018

Customer Experience Asia Summit 2018

CEM Summit is one of Asia's best conferences on customer experience where industry leaders, professionals, and business owners gather to discuss most cutting-edge technologies and best practices in customer service.

4-5 October 2018

Marriott Brooklyn Bridge, New York, US

The Customer Service Summit

The Customer Service Summit

The Customer Service Summit will bring all renowned brand leaders together on the same platform to guide you into the future of customer care, digital customer support and social media support.

Upcoming Webinars

10-12 July 2018

CX Network LIVE: The Smart Customer Experience

CX Network LIVE: The Smart Customer Experience

In this webinar, you'll learn how to use digital and mobile technology to overcome customer service challenges and provide a seamless customer experience.

26 July 2018

Applying The Art of Human Conversations to Digital Interactions

Applying The Art of Human Conversations to Digital Interactions

This webinar will highlight key elements of human-to-human interactions and how businesses can use it to interact with their customers to provide best customer experience.

27 June 2018

Customer Journey Analytics to Improve CX

Customer Journey Analytics to Improve CX

This webinar will help in understanding the benefits of creating a customer journey analytics program to improve the overall customer experience.